FAQ

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 1 business day to have your order processed. Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible.

Once you order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment.

If you did not receive the order tracking number or did not find any updates after 2 business days, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping takes?

A: Our warehouses are mainly located in USA. Please allow your order to arrive in 4 - 20 business days. It's possibile you will receive some products in 4-10 business days, for other products we need some extra time: you will find all the specific information on every single item.

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Easily find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does StarBeauty Store provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that has not been addressed in our FAQ, please contact us at support@starbeauty.store and we will get back to you as soon as possible.

Q: Where do your products come from?

A: Our products are sourced from different reliable suppliers.  We choose our products carefully and are based on our commitment to you to delivery beauty and health solutions.

Q: What if I don't like the product I purchase?

A: We anticipate you will love every product you purchase from StarBeauty Store. Please see our refund policy page for full details of refunds if they apply.

Q: Why are you not as expensive as other retailers, are your products of quality?

A: Our commitment to you is to give you access to cost effective StarBeauty Store products to begin and maintain your beauty and health journey. We are an online store, operating on very low margins and do not rely on heavy marketing costs to reach our customers. We are passionate about making you feel great about yourself and allowing yourself to be pampered at home any time in the most cost effective way possible!